PRIVACY POLICY

Privacy Policy

Last Updated: April 2026

Introduction

This Privacy Policy outlines the practices of Gro Consultants, LLC (“Gro.Inc”, “we”, “our”, or “Company”) regarding information collected from users who access our website at https://www.gro.inc (“Site”), use our CRM and marketing platform (“Platform”), or otherwise interact with our services (collectively: “Users”).

Grounds for Data Collection

Processing of your Personal Information is necessary for:

Performance of contractual obligations

Providing services and support

Protecting legitimate business interests

Compliance with legal and regulatory obligations

By using our Site and services, you acknowledge and agree to the collection and use of your information as described in this Privacy Policy.

What Information We Collect

1. Non-Personal Information

We collect non-identifiable information such as:

Browser type and device details

Operating system and language preferences

Access times and usage data

Pages viewed, clicks, and actions

2. Personal Information

Information that identifies or may identify an individual:

Device Information

IP address

Geolocation data

Device identifiers (UUID, browser fingerprinting where applicable)

Registration Information

Name

Email address

Phone number

Business details

SMS and Mobile Data Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors solely for support services (e.g., customer service).

Text messaging originator opt-in data and consent will never be shared with third parties.

How We Collect Information

We collect information when:

You register or submit forms

You use our Site or Platform

You interact with communications (email, SMS, calls)

We receive data from third-party providers (analytics, advertising platforms)

How We Use Your Information

We use collected information to:

Provide and operate our services

Communicate with you (support, updates, notifications)

Deliver marketing communications (where permitted)

Improve platform functionality and performance

Measure advertising and campaign effectiveness

Conduct analytics and research

Use of CRM and Client Data

Gro.Inc provides CRM and marketing automation tools.

You may store and manage customer data (“Client Data”)

You are the data controller of that data

Gro.Inc acts as a data processor

We process Client Data only to:

Provide CRM functionality

Enable communications (email, SMS, calls)

Support automation and reporting

We do not sell Client Data or use it for our own marketing.

Artificial Intelligence and Automation

Our services may include AI-powered features.

By using these services:

AI responses may not always be accurate

You are responsible for reviewing automated communications

AI tools assist but do not replace human decision-making

Tracking Technologies and Attribution

We use tracking technologies including:

Cookies

UTM parameters

IP tracking

Device/browser identification

Call tracking

These help us:

Attribute leads to marketing sources

Measure performance

Improve campaigns

Call Tracking and Recording

We may provide call tracking and recording features.

Calls may be recorded for training and analytics

You are responsible for complying with recording laws

Sharing of Information

We do not sell, rent, or trade personal information.

We may share information with trusted providers for:

Hosting and infrastructure

Analytics and performance tracking

Customer support

Communication services (email/SMS delivery)

We may also disclose information if required to:

Comply with laws

Enforce agreements

Prevent fraud or security threats

User Rights

You may request to:

Access your data

Correct inaccurate data

Delete your data

Restrict or object to processing

Requests can be submitted to: [email protected]

U.S. Privacy Rights (California)

California residents may request:

Access to collected data

Deletion of data

Correction of data

We do not sell personal information.

Data Retention

We retain information:

As long as necessary to provide services

To comply with legal obligations

To resolve disputes and enforce agreements

Cookies

We use cookies to:

Improve functionality

Store preferences

Analyze usage

Types include:

Session cookies

Persistent cookies

Third-party cookies

You can disable cookies through your browser settings.

Third-Party Services

This policy does not apply to third-party websites or services.

Users should review their privacy policies independently.

Data Security

We implement industry-standard safeguards.

However, no system is completely secure, and we cannot guarantee absolute protection.

International Data Transfers

Data may be processed outside your country, including outside the U.S.

We take steps to ensure appropriate protection.

Corporate Transactions

Information may be transferred in connection with mergers, acquisitions, or asset sales.

Minors

Our services are not intended for children under 18.

We do not knowingly collect data from minors.

Updates to This Policy

We may update this Privacy Policy at any time.

Changes become effective upon posting.

Mobile SMS Terms of Service

The Gro.Inc messaging service is operated by Gro.Inc.

By opting in, you agree to receive SMS messages including:

Service updates

Notifications

Marketing communications

Key Terms:

Message frequency varies

Message and data rates may apply

Consent is not required for purchase

Opt-Out:

Text STOP to 352-736-4800

Help:

Text HELP to 352-736-4800 or email [email protected]

We maintain records of consent in compliance with applicable laws.

Consent is not shared with third parties.

Use of CRM and Client Data

Gro.Inc provides CRM, marketing automation, and communication tools (“Platform”) for service businesses. When using our Platform, users may input, store, and process customer and lead data (“Client Data”).

In this context, the user (your business) is the data controller, and Gro.Inc acts as a data processor. We process Client Data solely for the purpose of providing our services, including communication, automation, analytics, and reporting.

We do not sell Client Data or use it for our own marketing purposes.

Third-Party Platforms and Infrastructure

Our services rely on third-party providers and infrastructure, including CRM systems, communication platforms, hosting providers, and analytics tools.

These third parties may process data on our behalf in order to deliver core functionality such as messaging, automation, storage, and reporting.

By using our services, you acknowledge and agree that your data may be processed through these third-party systems. While we require reasonable security and data protection standards, we are not responsible for the independent practices, outages, or failures of these third-party providers.

Communications and Carrier Compliance

Our Platform enables communication through SMS, email, and automated messaging systems.

Message delivery is dependent on third-party carriers and providers. Gro.Inc does not guarantee message delivery, timing, or performance.

You are solely responsible for ensuring that all communications sent through the Platform comply with applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any applicable state or international laws.

Gro.Inc is not responsible for any misuse of the Platform or unlawful communications sent by users.

User Responsibility for Data

Users of the Platform are solely responsible for the data they collect, store, and process using our services.

You represent and warrant that you have obtained all necessary rights, permissions, and consents required to collect and use such data.

Gro.Inc does not control or monitor the content of user data and is not responsible for any misuse, unauthorized collection, or unlawful processing of data by users.

No Guarantee of Results

While Gro.Inc provides tools, services, and strategies designed to improve marketing performance, we do not guarantee any specific results, including but not limited to leads, conversions, sales, or revenue outcomes.

Contact Information

Gro Consultants, LLC

104 W Lake Victoria Circle

DeLand, FL 32724

General Phone: 352-888-6288

SMS/Text Line: 352-736-4800

Email: [email protected]